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GM's Silverado HD, Tahoe Top J.D. Power Rankings: Quality Across Segments

June 28 2024 -

GM's Silverado HD, Tahoe Top J.D. Power Rankings: Quality Across Segments

The automotive world took notice as General Motors clinched an impressive victory in the J.D. Power 2024 U.S. Initial Quality Study. This annual assessment, a cornerstone in the industry for 38 years, offers invaluable insights into new vehicle quality. Let's explore GM's remarkable performance and its significance for Canadian drivers.

Understanding the J.D. Power Initial Quality Study

The study's methodology is rigorous and comprehensive. It surveys nearly 100,000 purchasers and lessees of new 2024 model-year vehicles after three months of ownership. This year's edition incorporated repair visit data alongside J.D. Power's Voice of the Consumer feedback, collected from July 2023 through May 2024. This approach provides a holistic view of vehicle quality, encompassing both consumer experiences and tangible repair data.

GM's Stellar Performance

GM's achievement in the 2024 study is nothing short of exceptional. The automaker secured the most model-level awards in the industry, with six models earning top honours across various categories. Moreover, over half of GM's models ranked among the top three in their respective segments, showcasing consistent quality across the brand's lineup.

Antonio Francavilla, GM's Vice President of Global Quality, Supplier Quality, and Operational Excellence, emphasized the company's dedication to quality. He stated, "Quality is a priority for GM... As we accelerate into our all-electric future, we consistently work to improve quality from the development of our products, across the company, and at every step of the customer journey."

Award-Winning GM Models

GM's success spanned across its brands, with Cadillac and Chevrolet leading the charge:

Cadillac:

XT6: Topped the upper midsize luxury SUV category for the third consecutive year
XT5: Claimed first place among midsize luxury SUVs

Chevrolet:

Equinox: Ranked #1 in the compact SUV category for the third year running
Traverse: Secured the top spot among midsize SUVs
Tahoe: Dominated the large SUV segment for the third year in a row
Silverado HD: Named the top heavy-duty truck for the second time in three years

GM's Quality-Focused Approach

GM's success in the J.D. Power study reflects its company-wide commitment to quality. The automaker integrates customer feedback and data into its product development process, ensuring continuous improvement. This approach allows GM to make swift updates to its products, addressing consumer needs and preferences effectively.

2024 CHEVROLET TAHOE

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